Can I change my address if I have to move?
Yes, you will be able to change or update your shipping address until we do not close this option. You will get an email notification 48 hours before the address change option closes.
Last updated: April 04, 2018 05:54
Can I add more Vortecons to my reward?
Yes, in your survey you are able to order as many additional Vortecons you like. All three choices are available for add-ons (stainless, copper or brass).
Last updated: April 04, 2018 06:00
When do you plan to ship out my reward?
We plan to start shipping in the middle of June. We will do everything in our power to make it even sooner and we promise to update you along the way.
Last updated: April 04, 2018 05:59
Can I switch my reward to another?
You can switch your reward levels only to ‘‘Special deal- Full Kit 3x Vortecon’’ or ‘‘3x Vortecon- Copper or Brass’’. It can be done on the first page of your survey. If you like to switch your reward, click on ‘‘or switch your pledge level »’’ which is located under the ‘‘GET STARTED’’ button.
Last updated: April 04, 2018 05:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.